Privacy Policy

 

GENERAL CONDITIONS

Order:
You can forward us your order either by our on-line
reservation form on the internet, by e-mail or you can call us
on our phone number given above.

Arrival & departure:
The weekly stays always begin on Saturdays. Normally the
arrival is between 3 to 7 p.m. The departure is next Saturday
until 10 a.m. In case of later arrival (e.g. due to severe travel
conditions in winter) it is necessary to call and inform us on
our phone number given in your Voucher.

Reservation:
The reservation starts to be valid after we obtain your 30% advance payment to our bank account. It is confirmed by a Voucher that we send to you immediately afterwards. The rest of the sum it is necessary to settle not later than 20 days before your arrival.

The reservation fee is necessary to pay 10 days on receipt of reservation confirmation.

Cancellation Conditions:                                       
Upon cancellation by the customer the following fees are charged :
-
  more than 45 days before arrival - no cancellation fees will be charged
-  44 to 20 days before arrival - 20% of total amount will be charged
-  
19 to10 days before arrival - 50% of total amount will be charged
-   9  to  0 days before arrival - 100% of total amount will be charged

It is possible to cancel the reservation only in written form - by e-mail. Deciding
is the date of delivery of this cancellation. The cancellation will be confirm to
you by return in written form.

Price:
The price include one week accommodation, electricity,
heating, cold/warm water, bed-clothing, towels and hand
driers and toilet articles. The change of bed-clothing, towels
and hand driers is normally provided once a week.
The prices do not include local local recreational fee, any
insurance, travel costs nor board.í.

Deposit:
Please note, that we collect from our guests 2000,- CZK
(100 eur) key-money. The key-money is, of course, returned toyou on your departure if everything in the apartment is O.K.

Payment:
Payment make to our bank account

 

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